About Us
Mountain Steel is dedicated to meeting the growing needs of tool and knife enthusiasts
Mountain Steel is an online retailer of sports cutlery and adventure equipment based in Exeter England, we are committed to our 'Best Practice Guidelines' to ensure secure online ordering and our ongoing pledge for total customer satisfaction.
Highest Quality
We focus on offering only top-quality products because we value performance and reliability just as much as you do! While others may prioritize lowering costs, we work closely with manufacturers to enhance their products. We stock only those items that meet our strict quality standards, ensuring they pass our thorough checks.
Always Growing
From our modest beginnings, Mountain Steel has continually expanded its range of products. We launched our website and online retail services, and have since grown both our product offerings and customer services.
Serving the UK
We’re a British-owned and operated business, dedicated to providing our customers with the highest level of service. Our automated process guarantees on-time deliveries, ensures goods are fit for purpose, and ensures that exceptional customer service and free, impartial advice are always included.
Responsible Retailer
We offer the widest selection of knives in the UK, available for delivery to your home or workplace. As a responsible retailer, we conduct age verification on all restricted items. For details on our age identification delivery process, please visit our
FAQ's page.
Safe Shopping
Safeguarding your information is our top priority to ensure privacy when you order online. We never share personal details with third parties or store card information on our servers, computers, or files. Our commitment to security ensures the highest level of protection against identity theft and fraud, keeping your information safe and confidential.
Easy to Reach
We strive to make it easy for you to reach out—feel free to email us directly or use the contact details available on our website. Plus, our expert advice is always free and we are always happy to help.
Write to Us (No Physical Store)
Mountain Steel
The Generator Quay House Kings Wharf
The Quay, Exeter, Devon
EX2 4AN
Email: sales@mountainsteel.co.uk
Contact us:
mountainsteel.co.uk/contact
Hours of Trading
Monday - Friday: 9.00am - 5.00pm
Payment methods
Worldpay - secure online card payments
Delivery
Standard –
(including Age Verification Delivery) £5.95
FREE delivery on all orders over £60 (2-5 days)
International Sorry we do not ship internationally
Faster Shipping
Our parcels are shipped via Royal Mail and typically arrive within 48 hours of dispatch (2 working days, excluding weekends and Bank Holidays).
We no longer offer international shipping and only deliver within the United Kingdom. Due to varying knife laws, customs regulations, and shipping challenges, we discontinued international shipping. We apologize for any inconvenience this may cause.
Delivery Services Available:
We use Royal Mail and a variety of other couriers to ensure we can deliver to the whole of the UK.
Delivery Times:
UK Mail deliveries operate from 8.30am - 6.30pm from Monday to Friday
Postal Boxes (PO Boxes):
We do not currently deliver to P.O. Boxes.
International Shipping:
Sorry, we do not currently ship Internationally.
Private & Secure
We guarantee complete protection of your personal information and do not share it with third parties.
Payment Protection
All payment information is captured using SSL encrypted payment gateways (the same used by online banking), Mountain Steel do not store payment information on paper, in files, on computer or via file servers.
Credit & Debit Cards
All orders are processed with WorldPay secure online payment gateway. Once card information is entered it is immediately encoded by WorldPay's encryption system for total data protection.
